PUBLIC OFFER
for the Conclusion of a Paid Services Agreement and the Sale of Gift Certificates

This document constitutes a public offer by KHROOM-KHROOM LLC (the "Service Provider") addressed to any legally capable individual (the "Visitor", "Purchaser", or "Customer") to enter into a paid services agreement on the terms and conditions set forth below by purchasing a ticket or gift certificate, booking a visit, or paying for a service on the Capybara Cafe website at https://capycafe.ru (the "Website") and/or at the Service Provider’s cafe.

1. Definitions

1.1. "Offer" means this document published on the Website and addressed to an indefinite number of persons.

1.2. "Acceptance" means full and unconditional acceptance of the terms of this Offer by placing an order or booking, paying for a ticket, gift certificate, event, or other service, or taking any other action clearly evidencing an intention to enter into the agreement.

1.3. "Website" means the Capybara Cafe website at https://capycafe.ru, through which a User may review the services and Visitor Rules and purchase a ticket or certificate, submit an application, or make a booking.

1.4. "Cafe" means the place where the services are actually provided: Hyde Park, Sokolniki Park, Moscow.

1.5. "Ticket" means the Visitor’s right to enter the capybara contact area on the selected date and at the selected time for the established duration of the Session.

1.6. "Session" means a visit to the capybara contact area lasting 30 minutes, unless otherwise stated on the Website or agreed with the Service Provider.

1.7. "Gift Certificate" means an electronic document confirming the holder’s right to book a visit within the monetary value and/or number of guests specified when the certificate was purchased.

1.8. "Event" means a birthday party, corporate event, cafe rental, photo shoot, private event, or other special format, the terms of which are agreed separately.

1.9. "Visitor Rules" means the mandatory rules of conduct in the Cafe and contact area set forth in this Offer, on the Website, and/or communicated to the Visitor before the visit.

2. Service Provider Details

Service Provider: KHROOM-KHROOM LLC

INN / KPP: 9734023463 / 773401001

OGRN: 1267700063564

Registered address: Premises 11B/3, Building 1, 2 3rd Khoroshevskaya Street, Khoroshevo-Mnevniki Municipal District, Moscow 123308, Russian Federation

Actual Cafe address: Hyde Park, Sokolniki Park, Moscow; coordinates: 55.792607, 37.668632

E-mail: info@capycafe.ru

Telephone: +7 (966) 276-00-00

Opening hours: Cafe: daily 10:00-22:00. Support: daily 10:00-21:00. Inquiries, refunds, and rescheduling requests: business days 10:00-18:00.

3. Subject Matter of the Agreement

3.1. The Service Provider shall provide services relating to the organization of visits to the Cafe and the capybara contact area, and the Visitor shall pay for such services and comply with this Offer and the Visitor Rules.

3.2. The following may be purchased or arranged through the Website and/or the Cafe: a ticket for a visit; purchase of all places for a Session (private visit); Cafe rental/Event; and a Gift Certificate.

3.3. Food and beverages may be purchased only on the premises and shall be paid for separately. Any menu published on the Website is for informational purposes only.

3.4. One standard Ticket includes a 45-minute Session in the capybara area, of which 30% is allocated to an explanation of the rules of conduct in the animal area, 50% to a guided tour, and 20% to feeding and contact; capybara food/treats (one container containing the required capybara ration per group); access to the Cafe area after the Session; replacement footwear; disposable gloves; and the opportunity to take personal photographs and videos without professional equipment, subject to the Visitor Rules.

3.5. Beverages, food, and other additional services shall be paid for separately unless expressly stated otherwise.

3.6. The Service Provider does not guarantee any particular animal behavior, level of activity, willingness to interact, posing, reaction to a Visitor, or other behavioral characteristics, as each animal has its own condition, routine, mood, and needs. Animals may also leave the contact area at any time at their own discretion.

4. Fees and Taxation

4.1. The price of a Ticket, Gift Certificate, Event, or other service shall be stated on the Website or agreed with the Service Provider before payment.

4.2. The base price of a standard visit is RUB 2,500 per guest unless another current price is stated on the Website or in the order confirmation.

4.3. The price is the same for adults and children. No concessionary categories or free admission are available unless expressly stated on the Website or in the terms of a promotion.

4.4. The Service Provider applies the simplified taxation system. Services and Gift Certificates are supplied without VAT.

4.5. The Service Provider does not contract with legal entities through the standard Website process for purchasing Tickets and Gift Certificates unless otherwise separately agreed by the parties.

5. Ticket Purchase, Booking, and Purchase Confirmation

5.1. Tickets may be purchased and the date and time of a visit may be selected through the Website and the Restoplace online booking service.

5.2. When purchasing a Ticket or making a booking, the User shall provide the required information: name, telephone number, e-mail address, date and time of visit, number of guests, comments, and a promotional code or Gift Certificate, if applicable.

5.3. A telephone number and e-mail address are mandatory when purchasing a Ticket or Gift Certificate. A booking also requires the date and time of the visit.

5.4. Purchase confirmation shall be sent to the Purchaser’s e-mail address. A Ticket is not issued in a specific name and may be transferred to another person unless the terms of a particular promotion or special offer provide otherwise.

5.5. When visiting the Cafe, the Visitor must present the purchase confirmation, electronic Ticket, Gift Certificate, booking number, and/or another identifier confirming the right to visit.

5.6. Walk-in visits without advance booking are permitted only subject to availability. Payment in such cases may be made on site by bank terminal, in cash, or through the Website. The general refund/rescheduling rules shall apply if the service was booked for a specific date and time.

6. Payment and Fiscal Receipts

6.1. Available payment methods are bank card, the Faster Payments System (SBP), cash at the Cafe, and bank card at the Cafe.

6.2. Payment through the Website is made on a 100% prepayment basis through T-Bank payment/acquiring services or another connected payment service.

6.3. Payment at the Cafe may be made in cash or by bank card.

6.4. Fiscal receipts are generated through the Service Provider’s online cash register and sent to the Purchaser at the e-mail address provided at the time of purchase, or issued in another manner prescribed by applicable cash-register legislation.

6.5. The fiscal data operator is Platforma OFD.

7. Rescheduling, Late Arrival, and No-Show

7.1. The Visitor may reschedule the date and/or time of a visit by giving notice no later than 24 hours before the scheduled date and time.

7.2. There is no limit on the number of times a Ticket may be rescheduled, provided that notice is given no later than 24 hours before the visit and places are available for the new date/time.

7.3. If the Visitor arrives late, the Visitor may join the Session for the remaining time. The Session shall not be extended or automatically rescheduled, and no refund shall be made for unused time.

7.4. If the Visitor fails to attend the Session and does not notify the Service Provider no later than 24 hours before the scheduled date and time, the service shall be deemed unused at the Visitor’s initiative. The Service Provider may retain the expenses actually incurred in connection with organizing the specific visit. The amount retained may be up to 100% of the Ticket price where the expenses actually incurred equal the Ticket price.

7.5. The Service Provider may reschedule or cancel a Session due to the condition of the animals, technical or sanitary reasons, closure of the park/venue, force majeure, or other circumstances preventing the safe provision of the service.

7.6. If a Session is cancelled at the Service Provider’s initiative, the Visitor shall be offered either rescheduling to another date/time or a refund.

8. Ticket Refunds

8.1. The Visitor may cancel a visit and request a refund for any reason, provided that cancellation is notified no later than 24 hours before the scheduled date and time.

8.2. Where cancellation is notified no later than 24 hours before the scheduled date and time, 100% of the price of the relevant Ticket(s) shall be refunded unless otherwise provided by the terms of a specific promotion or special offer and provided that such terms do not conflict with applicable law.

8.3. Where cancellation is notified less than 24 hours before the scheduled date and time, the Service Provider may retain the expenses actually incurred in connection with organizing the specific visit. The amount retained may be up to 100% of the Ticket price where the expenses actually incurred equal the Ticket price.

8.4. Where several Tickets have been purchased, a partial refund for individual guests is available if notice is given no later than 24 hours before the scheduled date and time.

8.5. Refunds shall be made using the same payment method used for the original payment unless otherwise agreed by the parties and provided that this does not conflict with payment-system rules or applicable law.

8.6. A refund shall be made no later than 10 days after the Purchaser submits the relevant request, unless a shorter period is agreed by the parties or prescribed by the applicable payment-system rules.

8.7. A refund request may be submitted by the Purchaser in free form to the Service Provider at info@capycafe.ru. It is recommended that the request specify the Purchaser’s full name, order/Ticket/Gift Certificate number, telephone number, e-mail address, date and time of visit (if applicable), reason for the refund (optional), and payment method. If a refund cannot be made using the original payment method, the Service Provider may request the Purchaser’s bank details and/or require completion of the Service Provider’s refund form.

8.8. If the Visitor breaches the Visitor Rules, is denied admission to the contact area, or is removed from the contact area due to a breach of the rules or a risk of harm to animals, persons, or property, the Ticket price shall not be refunded to the extent of the Service Provider’s expenses actually incurred and the value of services actually provided and/or prepared.

9. Gift Certificates

9.1. The Service Provider sells electronic Gift Certificates.

9.2. Gift Certificates may be issued for visits by one or more guests. As of the date of this version, the following values apply: RUB 2,500 for 1 guest; RUB 5,000 for 2 guests; RUB 7,500 for 3 guests; RUB 10,000 for 4 guests; RUB 12,500 for 5 guests; RUB 15,000 for 6 guests; RUB 17,500 for 7 guests; and RUB 20,000 for 8 guests.

9.3. A Gift Certificate is valid for 1 month from the date of purchase.

9.4. The validity period of a Gift Certificate may not be extended.

9.5. A Gift Certificate may be transferred to another person. It is not issued in a specific name unless otherwise stated in the terms applicable to the particular certificate.

9.6. A Gift Certificate may not be used partially. It shall be used in accordance with the value and number of guests specified at the time of purchase.

9.7. If the Ticket price changes after a Gift Certificate has been purchased, the Gift Certificate shall remain valid in accordance with the value and number of guests specified at the time of purchase.

9.8. If the electronic Gift Certificate or the e-mail containing it is lost, the Purchaser may contact support at info@capycafe.ru. Upon confirmation of the purchase, the Service Provider shall resend the Gift Certificate.

9.9. A visit using a Gift Certificate shall be booked through the Website by selecting the date and time of the visit.

9.10. A refund for an unused Gift Certificate may be requested by the person who paid for the certificate in accordance with the procedure and time limits prescribed by law. The certificate validity period determines the period during which a visit may be booked using the certificate, but does not in itself preclude a refund of the unused amount where such refund is provided for by law.

9.11. If a booking for a specific date has already been made using the Gift Certificate, a refund is available if support is contacted no later than 24 hours before the scheduled date and time. If the request is made later, the Service Provider may retain the expenses actually incurred in preparing the visit.

10. Events, Rentals, and Special Formats

10.1. The Service Provider may provide services for birthday parties, corporate events, Cafe rentals, photo shoots, private events, and other special formats.

10.2. The Event terms, price, scope of services, date, time, format, number of guests, and payment procedure shall be agreed individually.

10.3. Payment for Events shall be made against an individual invoice or by another agreed payment method.

10.4. If an Event is cancelled by the Customer less than 5 days before the Event date, the prepayment may be non-refundable to the extent of the Service Provider’s expenses actually incurred in preparing the Event. If cancellation occurs more than 5 days before the Event, the prepayment shall be refunded in full unless otherwise agreed by the parties and provided that such agreement does not conflict with applicable law.

11. Age Restrictions and Safety Rules

11.1. The contact area is open to visitors aged 3 years and older.

11.2. Children under 14 years of age may enter only when accompanied by an adult. The accompanying adult must purchase a separate Ticket.

11.3. The maximum number of guests in one Session is 8 persons unless otherwise agreed with the Service Provider.

11.4. The duration of a standard Session is 45 minutes.

11.5. The Visitor must comply with the Visitor Rules and the instructions of the Service Provider’s staff/animal keeper.

11.6. Visitors are prohibited from: bringing their own food for the animals; bringing pets; using flash photography; picking up animals; hand-feeding, frightening, restraining, or chasing animals; disregarding the animal keeper’s instructions; failing to wash their hands before and after contact; refusing replacement footwear; using strong fragrances; or taking any action that creates a risk to animals, persons, or property.

11.7. The Service Provider may refuse admission or terminate a Session in the event of aggressive behavior, alcohol or drug intoxication, failure to follow the animal keeper’s instructions, a risk to animals or guests, signs of an infectious disease, arrival with animals, an attempt to visit with children under 3 years of age, or any other breach of the Visitor Rules.

11.8. Visitors shall independently assess whether they are able to visit the animal contact area in light of their individual circumstances, including possible allergic reactions to animals, fur, hay, bedding, feed, or other environmental factors. If in doubt, the Visitor is advised to consult an appropriate specialist in advance and/or refrain from visiting the contact area.

11.8.1. The Visitor understands and accepts that being in proximity to animals entails inherent contact-related risks, including accidental scratches, abrasions, soiling of clothing, and other minor consequences that may occur even where safety rules are observed and staff supervision is provided.

11.8.2. If the Visitor sustains a scratch, abrasion, or other minor injury, the Visitor must immediately notify a Cafe employee. The employee shall assist with initial treatment of the minor injury and record the incident where necessary. A Visitor’s failure to disclose a minor injury or refusal to seek assistance from a Cafe employee may make subsequent consideration of a claim more difficult.

11.9. Before entering the contact area, the Visitor may be required to review the Visitor Rules and confirm acceptance thereof.

12. Photography, Video Recording, and Video Surveillance

12.1. Visitors may take personal photographs and videos subject to compliance with the Visitor Rules.

12.2. Personal photography and video recording are subject to the following restrictions: no flash, no professional equipment, no tripod, and personal use only, unless otherwise separately agreed with the Service Provider.

12.3. Photography and video recording of the general environment, animals, interiors, employees, and visitors may take place within the Cafe premises and contact area. Such materials may be used by the Service Provider on the Website, social media, and in CapyCafe advertising and informational materials.

12.4. The Service Provider endeavors to use such materials so that visitors who appear incidentally in a frame are not the principal subject of the recording. A Visitor who does not wish to appear in photo or video materials must notify the Cafe administrator before the Session begins.

12.5. Publication of materials in which the Visitor is the principal subject, appears in close-up, provides a testimonial, poses, participates in a staged shoot, or is otherwise clearly singled out in the frame shall be carried out with that Visitor’s separate consent. For minor visitors, consent shall be provided by the legal representative.

12.6. Video surveillance may be conducted in the Cafe and/or contact area for the safety and security of visitors, employees, animals, and the Service Provider’s property.

13. Promotions, Discounts, Promotional Codes, and Prize Draws

13.1. The Service Provider may conduct promotions, offer discounts, use promotional codes, and conduct Ticket prize draws on social media.

13.2. Promotional codes may apply to Tickets and Gift Certificates unless otherwise stated in the terms of the relevant promotional code.

13.3. Discounts may not be combined unless expressly stated otherwise in the terms of the promotion.

13.4. Upon refund of a Ticket or Gift Certificate, the discount/promotional code may be cancelled unless otherwise provided by the terms of the promotion. Upon rescheduling a visit, the discount/promotional code shall remain valid unless otherwise stated in the terms of the relevant promotion or promotional code.

13.5. The rules of specific promotions and prize draws shall be approved by the Service Provider’s management and may be published separately.

14. Personal Data, Cookies, and Consents

14.1. The Service Provider processes the personal data of Users and Visitors in accordance with the Personal Data Processing Policy published on the Website.

14.2. The Website may use cookies, including cookies necessary for Website operation, cookies used by the online booking service, and Yandex.Metrica analytical cookies.

14.3. Advertising cookies, advertising pixels, retargeting, and advertising communications shall be used only with the user’s consent where such consent is required by law.

14.4. By making a purchase or booking, purchasing a Gift Certificate, submitting an application, or making an inquiry, the User provides the data necessary for performance of the agreement, payment processing, delivery of Tickets/Gift Certificates, fiscal receipts, and service notifications.

15. Social Media and External Platforms

15.1. The Service Provider’s official pages and channels may be maintained on VKontakte, Telegram, WhatsApp, MAX, Instagram, and other services.

15.2. Sales and bookings shall be made through the Website unless the Service Provider expressly states otherwise.

15.3. When accessing external platforms, the User is responsible for reviewing the applicable terms and personal data processing policies of those platforms.

16. Claims and Contact Procedure

16.1. Inquiries, claims, refund requests, rescheduling requests, requests to restore a Gift Certificate, and other matters shall be submitted by e-mail to info@capycafe.ru or by telephone at +7 (966) 276-00-00. A refund request may be submitted by e-mail in free form unless a particular refund method requires otherwise.

16.2. Inquiries, refunds, and rescheduling requests are processed on business days from 10:00 to 18:00 unless otherwise stated by the Service Provider.

16.3. A request must state the name, telephone number, e-mail address, order/Ticket/Gift Certificate number where available, and the substance of the request. For refund requests, it is also recommended to specify the payment method and refund bank details if the refund cannot be made using the original payment method.

16.4. Disputes shall be resolved in accordance with the laws of the Russian Federation.

17. Final Provisions

17.1. This Offer shall remain in effect until withdrawn or amended by the Service Provider.

17.2. A new version of this Offer shall take effect upon publication on the Website unless otherwise stated in the new version.

17.3. The relations between the parties shall be governed by the laws of the Russian Federation.

17.4. The invalidity of any individual provision of this Offer shall not affect the validity of its remaining provisions.

18. Service Provider Details

KHROOM-KHROOM LLC

INN: 9734023463; KPP: 773401001; OGRN: 1267700063564.

Registered address: Premises 11B/3, Building 1, 2 3rd Khoroshevskaya Street, Khoroshevo-Mnevniki Municipal District, Moscow 123308, Russian Federation.

Actual Cafe address: Hyde Park, Sokolniki Park, Moscow.

E-mail: info@capycafe.ru.

Telephone: +7 (966) 276-00-00.